Frequently Asked Questions
Everything you need to know about your CLAE experience.
What materials are used in CLAE footwear?
We prioritize high-quality, sustainable materials including premium leathers sourced from certified tanneries, recycled polyester, and organic cotton to ensure durability and comfort.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-7 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the tags are attached and the soles show no signs of outdoor wear.
How do I find the right size?
Most of our silhouettes fit true to size. We provide a detailed size guide on each product page with measurements in US, UK, and EU sizing to help you find the perfect fit.
Do you offer vegan-friendly options?
Yes, we have a dedicated collection of 100% vegan styles crafted from innovative synthetic and plant-based materials without any animal by-products.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.